Contact Us

Need Help? Text Us 
The fastest way to contact us is by SMS.
Just click the "Text Us" button floating at the bottom right of any page to start a conversation with our team.

✅ Texts are prioritised over emails and calls
✅ Fast, easy, and direct support

Text us anytime:
0489 266 284
(Calls are not always monitored — SMS only, please.)

We endeavour to respond to SMS messages between 10:00 AM and 5:00 PM, Monday to Friday (business days only, excluding public holidays).

Email (for detailed enquiries):
info@extac.com.au
(Please allow extra time for email replies.)

Warehouse Pickup:
You're welcome to choose warehouse pickup at checkout (this is free).
Pickup location: Kennards Self Storage Prospect, 15 Rowood Rd, Prospect NSW

How it works:

• Orders are processed by our warehouse team on their operating days.
• Once ready, you'll receive an SMS notification.
• If you selected pickup at checkout, this message may say "dispatched" — this simply means your order is ready for collection (no tracking number will be included).
• Please wait for this message before coming in, as items won't be available before then.

Pickup Hours (Kennards access hours):
Monday to Friday: 8:30am – 6:00pm
Saturday: 8:30am – 5:00pm
Sunday: 10:00am – 4:00pm
(Closed on NSW Public Holidays) 

If you need help timing your order with pickup, just let us know