Returns Policy

At Extac Outdoors Our Returns Policy is Simple - If You're Not 100% happy, Neither Are We!

Extac Outdoors is happy to exchange or provide store credit or refund for items that are in original, new and unused condition within 30 days from the date of your purchase due to change of mind. Please ensure all original packaging and product tags are also returned in order for goods to be restocked and resold. For returns, please mail orders / items back using either Australia Post or Courier. We strongly recommend obtaining a tracking number as we do not accept responsibility for items lost in transit. our returns mailing address is-

ATTN: Returns

Extac Outdoors Pty Ltd

PO BOX 5114

Kingsdene NSW, 2118

Before returning items, please email us so we can take note of your return. Please ensure you include the original invoice and a short note explaining the reason for the item/s return.

Please note- Special order items or used/ tested items cannot be refunded or exchanged.

Return Shipping:

Please note that any return postage due to change of mind, will be paid by the customer. 

Warranty Claims:

All items sold through Extac Outdoors are covered by manufacturers warranties. We will be more than happy to assist in the exchange or repair of warranty claim goods. Refunds will not be granted if goods are used for a purpose that the item is not designed or not intended for, or have been abused. Please inspect received items ASAP to ensure there are no defects - even if you are not planning on using the item straight away so Extac Outdoors can promptly assist with any issues.